These General Conditions (hereinafter, the “General Conditions”) regulate the use of the website “www.roxtonmoto.com ” (hereinafter, the “Website”), owned by Qamer ud din (hereinafter, “roxtonmoto.com “) and the conditions of purchase of products and contracting of services offered through the Website.
Roxtonmoto.com is a web platform for the online marketing of products and services offered at special prices by Qamer ud din, with address at calle manso 41, 5-1 08015 – Barcelona . With NIE Y2075802C.
By accepting these General Conditions, the user agrees to become a “customer” of our website www.roxtonmoto.com from now on, and their data will become part of the database files of our company, and the Treatment of these files will be in accordance with the provisions of the Privacy Policy.
Roxtonmoto.com provides information about products owned by Roxtonmoto.com and/or third-party collaborators, and offers the possibility of acquiring them through the Website. People who intend to browse the Website, as well as purchase products must have the status of “registered customers”, which is acquired by completing the registration form, accepting these General Conditions and the Privacy Policy and following the steps that Outlete.es subsequently communicates via email.
These General Conditions are the only conditions applicable to the use of the Website and the contracting of products or services through the Website and replace any other conditions, except by prior agreement and in writing between Roxtonmoto.com and the client. Consequently, the client or User (that is, natural or legal persons who do not have the status of client) who accesses the Website and/or contracts products and services through the Website agree to submit to and remain bound by the General Conditions as they are written at the time the Website is accessed.
Any Member or User who accesses the Website must be over 16 years of age with sufficient legal capacity to enter into contracts.
Roxtonmoto.com operates through the Website, throughout the entire Spanish territory, within the European community and outside it, excluding taxes, fees, or tariffs specific to each country.
The descriptions of the products and Services (as defined below) offered on the Website are made based on the information and documentation provided by the providers.
The photographs, graphic or iconographic representations and videos related to the products and Services, as well as trade names, trademarks or distinctive signs of any kind contained on the Website are intended to provide as much information as possible, however, the client must take into account Please note that they are for guidance only and, consequently, are not exhaustive.
In the event that, due to circumstances of force majeure, the product or the Service is not available after the purchase has been made, Roxtonmoto.com will inform the customer by email of the total or partial cancellation of the order. The partial cancellation of the order does not give the right to cancel the entire order, without prejudice to the exercise of the right of withdrawal that corresponds to the Member in accordance with the provisions of these General Conditions.
The prices of the products and Services offered through the Website include VAT and any other applicable taxes. Prices always include shipping costs. These will always be valid for the peninsula, the Balearic Islands, the Canary Islands, Ceuta and Melilla, which will be detailed separately and must be accepted by the customer at the time of requesting the order using the Order Form. In the products on our website there may be a price difference with those established in our store.
The information on the price comparisons and the discounts applied to the products and Services that appear on the Website in the purchase process are calculated using the information provided by the suppliers. Roxtonmoto.com reserves the right to modify its prices at any time. . The products and Services will be billed at the prices in force at the time of registration of the order, except for obvious typographical errors.
The purchase of products and contracting of Services by the Member through the Website is carried out following the procedure established in the “Order Form” section.
Roxtonmoto.com will send to the client’s email, within twenty-four (24) hours after receipt of the order formalization by the client, an email acknowledgment of receipt and confirmation of the purchase made. The order of products and, therefore, the contract will be understood as formalized and perfected at the moment of receipt of the payment of the price by Roxtonmoto.com.
In this sense, the client, prior to contracting the product, must accept the particular conditions of the product (including, without limitation, compliance with any terms and conditions, rates and reservations established) as well as the general conditions of the collaborator.
The provisions contained in these General Conditions may be modified depending on the Services and the corresponding particular and general conditions of the collaborator. In case of conflict or contradiction, the particular and/or general conditions of the collaborator will prevail over these General Conditions. Consequently, the client must read carefully, in addition to the General Conditions, the particular and/or general conditions of the collaborator.
The client expressly declares and accepts that the collaborators will be solely responsible for compliance with the rights and obligations derived from the provision of the Services and the terms and conditions applicable to each of them.
Payment of the price and shipping costs of the products purchased through the Website is made at the time Roxtonmoto.com sends an email acknowledgment of receipt and confirmation of the purchase made to the customer’s email.
The proof of purchase that corresponds to the product order will be available and can be viewed in the “Orders” section.
The payment methods will be as follows.
Wire transfer.
You can make the bank transfer to one of our accounts (the bank number will be provided at the end of the purchase, or by calling Customer Service).
To expedite and secure transfers received from abroad, you must provide the sender with the BIC and IBAN codes.
It is very important that in the Sender or Originator field you indicate the following:
Order number – Your name and surname. For example: RM 0010 – Jose Luis.
Once we receive confirmation of payment from our bank, we will proceed to activate your order. The delivery period counts from this date.
Credit card.
The client must make the payment by credit or debit card Visa, MasterCard, American Express, Visa Electron and/or other similar cards. The card with which the payment is made must have a Spanish bank or savings bank or a branch or subsidiary financial institution of a foreign financial institution established in Spain as the issuing financial institution.
The client must notify Roxtonmoto.com, by email or by telephone, of any improper or fraudulent charge on the card used for purchases on the Website, in the shortest possible time, so that Roxtonmoto.com can carry out the steps it deems appropriate. This service has a surcharge of 2.5% on the total amount of the purchase.
PayPal.
At Outlete.es we offer the well-known PayPal payment method. This service has a surcharge of 3.5% on the total amount of the purchase.
By reimbursement.
This means of payment involves contacting the customer and making a phone call. If this requirement is not established, the merchandise will not be sent- This service has a surcharge of 4.5% of the total amount of the purchase, a minimum of €4
Likewise, Roxtonmoto.com states that it does not have access or storage of sensitive data related to the means of payment used by the client. Only the corresponding payment processing entity has access to this data in order to manage payments and collections.
Customers may cancel or extend orders accepted and confirmed by Roxtonmoto.com as long as payment for the order has not been made. To cancel or extend the order, the customer must follow the procedure established in the “Orders” section. Requests for cancellation or extension of orders via email will not be accepted.
Place of delivery
Roxtonmoto.com undertakes to deliver the product in perfect condition to the address indicated by the customer. In order to optimize the delivery process, the address indicated by the customer must be an address where delivery can be made within business hours. Usual. The delivery will be made between 48 to 96 hours from the payment thereof. The time is estimated. and it is never a reason for a claim for a refund of the transport money in the event that the products are not delivered on the indicated dates. Shipments to the Canary Islands, Ceuta and Melilla will have a different transit and are normally about 8/10 days. Shipments to the Balearic Islands are made within 3/5 days.
At the moment Roxtonmoto.com does not ship bulky items to the Canary Islands, and it is not possible to return orders that have been delivered to the Peninsula or the Balearic Islands from there. When a product is not deliverable in the Canary Islands, customers will be informed.
If at the time of delivery of the product at the indicated address, the client is absent, the carrier will leave a notice indicating how to proceed to arrange a new delivery. If, after seven (7) business days from the date of the notice, the customer has not contacted the carrier to arrange a new delivery date, the products will be returned to the Outlete.es warehouses and the customer must make charge of shipping and return costs, as well as possible associated management costs.
Roxtonmoto.com will not be responsible for errors or damages caused in the delivery when the delivery address entered by the customer does not match the delivery location desired by the customer.
Roxtonmoto.com may deliver the same product order in several deliveries on different dates.
The client can pick up the products in our warehouse but they must make an appointment beforehand.
At the time of delivery of the product order, the client must show his identification document in our Warehouse.
Roxtonmoto.com does not deliver products on Saturdays, Sundays, national, regional and local holidays.
Roxtonmoto.com will inform the client, by sending an email to his email, of the date of departure from the Roxtonmoto.com warehouses of the corresponding product order and the contact information of the transport company that is going to carry out the order. Delivery
The delivery is considered made from the moment in which the product has been made available to the customer at the indicated place of delivery.
The risk of the products (among others, loss, damage or theft) will be transferred to the client from the moment the product order has been made available to the client in accordance with the provisions of these General Conditions.
(i) Right of withdrawal
The client will have a maximum period of ten (30) days from the delivery of the product or the contracting of the Service to withdraw, totally or partially, from the purchase of the product and/or Service, in accordance with the applicable legislation.
Once the 30-day period has expired, Roxtonmoto.com will not accept returns for withdrawal of product purchases or cancellations of Services.
Previously, the member must indicate their intention by email to Roxtonmoto.com, which will reply by means of another email specifying the precise instructions for returning the product.
In the event of desisting from the purchase of a product, the following requirements must be met:
If the reason for the return is not attributable to RoxtonMoto, the customer will assume the return shipping costs. Roxtonmoto will not be responsible for the costs and expenses caused to the customer for those product returns that occur without following the procedure established in the section”
In the event that the return is not accepted by the supplier because it is understood that the product whose return is sought has been used, these products will remain in the distribution warehouse to be picked up by the customer, for a period not exceeding thirty days from your return. The shipment of the merchandise will be paid by the customer.
Packages in which there is no attached element that allows the sender to be identified (order number, name, address…) may not be returned either.
Any customer who returns a product after the 30-day period will not be accepted. Outside of this period, you can consider delivering the product discounting 15% of its purchase value.
(ii) Refund of the price of the products and Services to the client
As long as the client has followed the procedure and the requirements established in these General Conditions have been met, Roxtonmoto.com will reimburse the price paid by the Member corresponding to the returned products, deducting the return costs, except for transport/shipping here.
Partial returns of an order will result in partial price refunds.
Roxtonmoto will manage the price refund order through the same payment system used by the customer to purchase the products, within a period of seventy-six (96) hours from the confirmation of arrival at the warehouse of the returned order. The application of the return will be reimbursed in the same way that you have made the order.
In the cases of returns, the amount of €4 will be discounted in `packages of -2 kg bags and packages of 33x22x15 which are the standard measures that Roxtonmoto.com uses in its shipments.
In the cases of returns of packages of + 2Kg and 40x30x30cm and 60x30x30cm boxes, the amount to be deducted from shipping is €6.
(iii) Return of defective products
In these cases, the return of the products to Roxtonmoto.com must be made by the customer through the procedure established in the section “return by sending an email to gmail.com waiting to receive news from Roxtonmoto. Return costs will be borne by the customer.
Provided that the client has followed the established procedure and the requirements established in these General Conditions have been met, Outlet.es will reimburse the price paid corresponding to the returned products that are defective or that do not correspond to the order of products made by the client. , in accordance with the provisions of section (11) above.
Roxtonmoto.com is not responsible for damaged transport packages. The claim will be made directly to the transport company.
If the client receives the damaged transport, they must notify it within 24 hours of receiving it through the contact email motoroxton@gmail.com within 24 hours, the transport company is not responsible for it, nor will the transaction be returned. The operation performed.
Necessary data for the company to accept the transport insurance:
Roxtonmoto.com will not replace the damaged item until the transport company authorizes us to replace it.
The products have the legal guarantee for lack of conformity of the products that are manifested in a period of 6 months from the date of delivery and in accordance with the provisions of the applicable regulations.
The guarantee offered is the one specified by the supplier or its manufacturer, in accordance with Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users. The duration and manner of exercising these guarantees are clearly detailed in the product description sheet.
The guarantee does not include deficiencies caused by negligence, blows, improper use or manipulation, unsuitable voltage, electrical accidents, installation and/or use not in accordance with the instructions for use or not carried out by the authorized technical service when appropriate, nor materials or perishable products, subject to wear due to normal use or consumables, garments such as jackets, gloves, boots, etc., are considered normal wear and tear. All products after the month of purchase present damage, lack of color, etc., the use of the guarantee will not be effective, likewise, washing the products not following the instructions will not be effective in the guarantee. Products modified or repaired by the customer or any other person not authorized by the manufacturer or supplier are excluded from the guarantee. Among other cases, the client will not have the right to exercise the guarantee of the products and, consequently, the guarantee will not be applicable:
To make use of the guarantee, it is essential to keep the guarantee certificate together with the proof of purchase and the delivery note of the products.
In case of shipping, the postage will be paid by the customer to and from the customer.
The client must follow, at all times, the information brochure of the brand and the instructions for the correct use and installation of the product and all the information about the guarantee.
The customer may exercise the guarantee of a product according to current regulations on the guarantee of consumer products. In case of doubt, the client can contact Outlete.es through the forms provided on the Website to receive help on the steps to follow and the necessary information for the presentation of the pertinent claims. The shipment to our facilities of the products under guarantee are the responsibility of the clients-
The guarantees do not cover the transport of collection and delivery, after the actual 14 days of purchase.
“Roxton Moto” is a registered trademark whose owner is QAMER UD DIN, therefore any use of it or of any similar identifying sign that may lead to confusion about its origin or ownership by third parties is expressly prohibited without the prior written authorization of QAMER UD DIN
The website www.roxtonmoto.com are domains registered by Qamer Ud Din. These domains and the “Roxton Moto” brand cannot be used, except with the prior express written authorization of Qamer Ud Din.
Qamer Ud Din. holds all rights to the content, design and source code of the Website and, especially, including but not limited to, the photographs, images, texts, logos, designs, trademarks, trade names and data included in the Website. Website.
If in force in Spain and abroad, it warns Partners and Users that such rights are protected by intellectual and industrial property legislation.
Likewise, and without prejudice to the foregoing, the content of this Website is also considered a computer program, and therefore, all current Spanish and European Community regulations on the matter are also applicable to it.
The total or partial reproduction of this Website is expressly prohibited, not even through a hyperlink, nor of any of its contents, without the prior express written authorization of Qamer Ud Din.
Likewise, the copying, reproduction, adaptation, modification, distribution, commercialization, public communication and/or any other action that entails an infringement of current Spanish and/or international regulations regarding Qamer Ud Din property is totally prohibited.
Qamer Ud Din. Informs that it does not grant any express or implicit license or authorization on intellectual and/or industrial property rights or on any other right or property related, directly or indirectly, to the contents included in the Website.
Without prejudice to the provisions of the applicable regulations, the responsibility of Qamer Ud Din. In relation to the products purchased and the intermediation in the sale of Services through the Website will be limited to the purchase price of said products or Services.
Roxton Moto does not assume any derivative responsibility, by way of example but not limitation:
Roxton Moto undertakes to solve any problems that may arise and offer all the necessary support to the Member to reach a quick and satisfactory solution to any incidents that may arise on the Website.
Likewise, Roxton Moto has the right to carry out, during defined time intervals, promotional campaigns to promote the registration of new members in its service. Roxton Moto reserves the right to modify the conditions of application of the promotions, extend them by duly communicating it, or proceed to the exclusion of any of the participants of the promotion in the event of detecting any anomaly, abuse or unethical behavior in the participation of the same.
In the event that any Clause of these General Conditions is declared void, the other Clauses will remain in force and will be interpreted taking into account the will of the parties and the purpose of said General Conditions.
The non-exercise by Roxton Moto of any right derived from these General Conditions will not be interpreted as a waiver of said right, unless expressly waived in writing by Roxton Moto prescription of the action that in each case corresponds.
Roxton Moto reserves the right to modify, at any time and without prior notice, the presentation and configuration of the Website, as well as the General Conditions and Privacy Policy. Members and Users will always have these General Conditions in a visible place, freely accessible for as many queries as they wish to make. Members and Users must carefully read these General Conditions each time they access the Website. In any case, the acceptance of the General Conditions will be a prior and essential step to contracting any product or service available through the Website.
Roxton Moto reserves the right to modify the commercial offer presented (modification of products, prices, promotions and other commercial and service conditions) at any time.
All communications between Outlete.es and the customer regarding these General Conditions or the acquisition of products and Services through the Website, will be made in writing and in accordance with the communication procedures established in these General Conditions for each case in particular.
For the rest of the cases that are not expressly regulated in these General Conditions, the communications that the client intends to send to Outlete.es will be directed to the address of Roxtonmoto.com indicated in Clause 1 above and will be made in writing and through a system that allows accrediting the content and receipt by Roxton Moto of the corresponding communication.
These General Conditions and the contract that documents the acquisition by the client of the products or Services constitute the express and sole will of Roxtonmoto.com and the client in relation to its object and invalidates and replaces any other agreements or contracts, verbal or in writing, reached by the parties beforehand. Any modification of these General Conditions or of the contract that documents the acquisition of the products or Services must be made in writing and by mutual agreement between Roxtonmoto.com and the client.
The client may not assign and/or transfer the rights and obligations related to these General Conditions or to the acquisition of products and/or Services through the Website, without the prior express written authorization of Roxtonmoto.com.
Outlete.es may freely assign and/or transmit, at any time and without the authorization of the client or user, the rights and obligations related to these General Conditions or to the acquisition of products and/or Services through the Website.
These General Conditions are governed by Spanish law.
In case of controversy or disagreement that derives from the purchase of products and/or Services through the Website and/or these General Conditions and for the resolution of any conflicts, the parties agree to submit, at their free choice, and waiving any other jurisdiction or jurisdiction to which they may be entitled, to the courts and tribunals of the city corresponding to the address Roxtonmoto.com.